Last updated: 30/09/2025
Who we are: Mikro-Man Pty Ltd (ABN 13 670 579 870) trading as TastePak (“TastePak”, “we”, “us”, “our”).
Contact: sales@tastepak.com.au
TastePak respects your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit tastepak.com.au, place an order, create an account, apply for wholesale, or interact with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you do not agree with this policy, please do not use our website or services.
1. What personal information we collect
We collect personal information that is reasonably necessary for our business activities:
1.1 Information you provide
- Account, checkout & contact forms: name, email, phone number, billing and delivery address.
- Orders & payments: order history, invoice details, limited payment details (see section 5).
- Wholesale applications: ABN, trading name, business type, contact person, store location(s), references.
- Marketing & surveys: email preferences, competition entries, feedback.
- Customer service: messages, support requests, call notes.
1.2 Information we collect automatically
- Device & usage data: IP address, browser, device type, pages visited, time on page, referring URLs.
- Cookies & similar tech: see section 7 (Cookies).
1.3 Information from third parties
- Payment providers: payment confirmation and fraud flags.
- Delivery partners: delivery status and tracking.
- Analytics/ads partners: aggregated audience insights (see section 8).
- Public sources: ABN lookup for trade accounts.
2. Why we collect and how we use your information
We use personal information to:
- Process and fulfil orders, deliver products, and provide customer support.
- Set up and manage your account and wholesale profile.
- Send order confirmations, updates, and service notices.
- Improve our website, products, and user experience.
- Run promotions, surveys, and loyalty/wholesale programs.
- Send marketing communications where permitted or with your consent (you can opt out anytime).
- Prevent fraud, secure our services, and comply with legal obligations (e.g., record-keeping, tax).
We may also de-identify data and use it for reporting and business analytics.
3. Legal bases for processing (EU/UK visitors)
While we are an Australian business, if you are in the EU/UK we process your data under these legal bases: contract (to supply goods/services), legitimate interests (site security, improvement, limited direct marketing), consent (email marketing, certain cookies), and legal obligation (tax/audit).
4. What happens if you don’t provide information?
If you choose not to provide information we reasonably need (e.g., delivery address or contact details), we may be unable to supply products or respond to your enquiries.
5. Payments and financial information
We use third-party payment processors (e.g., Stripe, PayPal, or your chosen gateway at checkout). Your card details are encrypted and processed by the payment provider and are not stored on TastePak servers. We receive a payment confirmation/decline and limited metadata to manage your order and prevent fraud.
6. Sharing and disclosure
We share personal information only as needed for our operations or where required by law:
- Delivery partners: e.g., Australia Post, Sendle, couriers (to deliver your order).
- Payment providers & fraud prevention tools: to verify and process payments securely.
- Ecommerce/IT providers: web hosting, WooCommerce plugins, email platforms, CRM/helpdesk, backups, security tools.
- Marketing & analytics partners: email service providers, analytics, advertising platforms (see sections 7–8).
- Professional advisers: accountants, insurers, legal advisers (as reasonably necessary).
- Regulators/law enforcement: where required or authorised by law, or to protect our rights.
We do not sell your personal information.
7. Cookies and similar technologies
We use cookies, pixels, and local storage to:
- keep you signed in and remember cart contents
- enable checkout and payment security
- measure site performance and improve content
- personalise emails/ads (where permitted)
You can control cookies in your browser settings. Blocking some cookies may impact website functionality (e.g., cart and checkout).
Essential cookies operate our site. Analytics/marketing cookies run with your consent (where required). See our Cookie Settings link (if enabled) to manage preferences.
8. Analytics, ads & social tools
We may use tools such as Google Analytics, Google Ads, Meta (Facebook/Instagram) pixel, and email marketing platforms to understand usage and measure campaigns. These providers may set their own cookies and process data in accordance with their privacy policies.
You can opt out of Google Analytics by using the Google opt-out browser add-on, and control ad personalisation via your platform settings. You can also unsubscribe from our emails at any time (see section 10).
9. Overseas disclosures
Some service providers and data storage systems may be located outside Australia (e.g., the United States, EU, UK, or other locations). Where practicable, we take reasonable steps to ensure overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles (e.g., via contractual protections).
10. Marketing choices
- Email/SMS: Click “unsubscribe” or follow instructions in the message, or contact us.
- Account preferences: Update your communication preferences in your account (if available).
- Targeted ads: Adjust ad settings on Google, Meta, and your device/browser.
Unsubscribing from marketing won’t affect essential service communications (e.g., order updates).
11. Access, correction & deletion
You can request access to, or correction of, the personal information we hold about you. In some cases, you may also request deletion (subject to legal retention requirements).
To make a request, contact us using the details at the top of this policy. We will respond within a reasonable period and in accordance with the APPs (and, if applicable, GDPR/UK GDPR).
12. Data retention
We keep personal information for as long as necessary for the purposes described in this policy, including:
- orders and tax records: typically 7 years (or as required by law)
- customer service records: as needed to manage enquiries and disputes
- marketing preferences: until you opt out or your account is deleted
- wholesale files: for the life of the account and for reasonable audit periods after closure
We securely destroy or de-identify data when no longer required.
13. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include access controls, encryption in transit (HTTPS), least-privilege administration, and trusted third-party infrastructure. However, no method of transmission or storage is 100% secure; you use the site at your own risk.
14. Children
Our website is not directed to children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us personal information, please contact us so we can delete it.
15. Third-party links
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Review those sites’ privacy policies before providing personal information.
16. Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the latest version. Significant changes will be notified on our website or by email where appropriate.
17. Complaints
If you have concerns about how we handle your personal information, please contact us first. We’ll investigate and respond within a reasonable time.
If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5288, Sydney NSW 2001
18. How to contact us
- Email: sales@tastepak.com.au
- Postal: 1/24 Eagleview Place, Eagle Farm, QLD 4009 Australia